We believe that you should always have a positive claims experience. We aim for a speedy turnaround time and want the process to be as easy and stress-free for you as possible.

  1. Contact must be made with us as soon as you are aware of the claim.
  2. You can download your claims forms from this website once you have logged a claim notification.
  3. The claim form must be completed and returned to us where a claims handler will advise you of any other supporting documents that may be required.
  4. Once all the documentation and information regarding the loss or damage has been processed and agreed upon, your claim will then be settled in our normal efficient manner!

Claim Procedure

Motor collision claim

SAP (case) number
Driver's licence
Public Driving Permit (PDP)
2 x Quotations to the repair the damage

General All Risk (lost/damaged)

Invoice (if item has been repaired/replaced)
2 x Quotation to replace
2 x Quotation to repair
Report from service provider (Damage Report)

Cellphone

Report from service provider (Damage Report)
Blacklist number
SAP (case) number

motor collision third party involved

SAP (case) number
Driver's licence
Public Driving Permit (PDP)
Third party details (ID no, Driver Licence number, 2 x contact details, Vehicle Reg no)

General All Risk (stolen)

Invoice (if item has been repaired/replaced)
2 x Quotation to replace
SAP (case) number
Proof of ownership

Firearms

Quotation to replace
SAP (case) number
Copy of identity document
Firearm liscence
SAP form 271 (firearms)

Stolen motor vehicle

SAP (case) number
Vehicle chassis (VIN) number
Vehicle engine number
Proof of tracking device (if needed)

Geyser with or without resultant damage

Invoice (if item has been repaired/replaced)
Report from service provider (Damage Report)

Jewellery

2 x Quotation to replace
SAP (case) number
Proof of ownership

download claim forms